Privacy Policy

Last updated: January 15, 2025

Secure

Transparent

Protected

Compliant

Introduction

At FarahDeem, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our digital payment platform. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you register on the platform, express an interest in obtaining information about us or our products and services, or otherwise contact us. This includes:

  • Email address (required for email verification)
  • Phone number (optional)
  • Payment information and transaction history
  • Bank account details (only for withdrawal purposes)
  • Note: FarahDeem does not require government-issued identification or KYC documentation at account creation

Device & Behavior Analysis

To detect fraudulent activities and ensure platform fairness, we collect:

  • IP address (to identify geographical location and suspicious access patterns)
  • Device information (device type, model, OS version - for security fingerprinting)
  • User behavior patterns and usage data

How We Use Your Information

We use the information we collect or receive to:

  • Facilitate account creation through email verification
  • Process your transactions and send you related information
  • Send you marketing and promotional communications (with your consent)
  • Respond to your inquiries and provide customer support via in-app chat
  • Detect fraudulent transactions and monitor suspicious activities using IP and device analysis
  • Comply with legal obligations and enforce our terms
  • Improve and optimize our platform and services

Information Sharing & Third Parties

FarahDeem maintains strict controls over user data sharing:

  • We do NOT proactively share user information with third-party platforms
  • Internal access is controlled with strict permission settings - regular employees cannot access private user data
  • In-app chat communications are encrypted and secure
  • Payment processors require: Bank account information to facilitate fund transfers to your account
  • Third-party monitoring platforms receive: Anonymized geographical location and device characteristic data (NOT linked to specific users) for fraud detection purposes
  • Regarding gift card legality: FarahDeem cannot verify the legal source of gift cards submitted. Users are solely responsible for ensuring gift cards are obtained legally. We cannot disclose user information to regulatory authorities regarding gift card source verification

Contact & Customer Support

FarahDeem provides customer support through in-app chat functionality. All communications are encrypted and secure. You can reach our support team directly through the app for any inquiries or concerns.

Data Security

We use administrative, technical, and physical security measures to protect your personal information. Security measures include email verification, biometric authentication, and encrypted communications. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or misuse.

Your Privacy Rights

You have the right to:

  • Access, update, or delete your personal information
  • Opt-out of marketing communications
  • Request a copy of your data
  • Restrict or object to certain processing of your data
  • Lodge a complaint with a data protection authority

Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.